Monday, 14 October 2013

The five reasons why you can’t log into your application (and how to overcome them)

We receive lots of phone calls and queries on Facebook and Twitter from people who can’t log into their applications. There are a few different reasons why someone might not be able to log in, but here’s how to overcome the most common login issues, in case you find yourself faced with the following message:
1. You've selected the wrong type of application
When you go to the Apply page at www.ucas.com, there are four different types of application you can log into – UCAS undergraduate, UCAS Teacher Training, CUKAS Performing arts and UCAS postgraduate. Make sure you click on the correct option for the type of course you’re applying for. If for example, you’ve started an application for postgrad teacher training, you won’t be able to log in and complete it through the UCAS undergraduate page.

2. You’ve entered the wrong username and/or password 
If you’ve forgotten your username and/or password, click on the 'forgotten login' link to retrieve them. This will send two emails to the address you gave when you registered – one containing your username and the other your password. Remember, your login details are case sensitive so you must type them exactly as they appear in the emails.

If you haven’t verified your email address yet then your email address won’t be recognised – in this situation you’ll need to call us so an adviser can give you your login details after some security checks.

3. You’re locked out after too many invalid attempts
If this is the case you’ll need to call us so we can unlock your account after some security checks.

4. You’re trying to log into Track by mistake
To log in to complete your application, you have to go to the ‘Apply’ login page and not the ‘Track your application’ page. You’ll know if you’ve gone to Track by mistake because you’ll be asked to enter a Personal ID instead of a username.



5. You haven’t registered to apply for courses this year
If you’ve applied in a previous year and decided to reapply for courses for another year, you must register again. The username and password you had when you applied before won’t be valid this year.

For more help with logging into your application, check out our 'Problems logging in' playlist on YouTube 

33 comments:

natalie marq said...

Why isn't the customer service line active? It was meant to be open until 8pm tonight.

N x

Winnie Sethi said...

will i need to use a new email address as well?

Adventuresofadwarf said...

I have all the correct log in's - it's worked before and now its saying "Error

Track has encountered an error. Please contact UCAS"

UCAS said...

Hi Adventuresofadwarf. Our Track maintenance took longer than expected this morning, track is now up and running as normal. Sorry for any inconvenience caused.

The Stranger said...

I've applied for a UCAS account and tried to log in...it keeps telling me that my details are wrong and I can't log in...

calin said...

I have tried to log in but it keeps saing that the information is wrong.The details are definetly wright

UCAS said...

Hi Calin. Make sure you are using apply and not track if you are still filling in your application. Try the login reminder service or alternatively give us a quick call for further assistance, you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)

UCAS said...

Hi The Stranger. Make sure you use apply and not track to login if you are still filling in your application. Try the login reminder service or give us a quick call for further assitance with this - you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)

Josh Grayson said...

Hi there I am trying to get into my account but cant remember my username. I cant retrieve it as my email is attached to another account (I changed my surname and forgot I signed up a while ago.). Tried to guess for hours with no luck. Best course of action?

UCAS said...

Hi Josh. Make sure you use apply and not track if you are still filling in your application, try the login reminder service or call us directly for further assistance, you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)

eileen said...

We signed up and got a user name and an email with a security code but there is no place on the site to put in that code and hence the login is inactive. Help!

UCAS said...

Hi Eileen. You need to enter the email verification code on the welcome page of your application form. You need to login using the username generated and password you created during registration. If you are unsure of the password try the 'forgotten login' link on the apply login page.

umaymah9870 said...

im locked out of my ucas progress account and have to wait till tomorrow to consult a teacher. I am very worried that all my information such as my personal statemenet will be lost and ill have to start again as i was ready to start applying. will all my data be lost?

UCAS said...

Hi umaymah9870. If you need assistance with this then you just need to contact the Ucas Progress team on 0871 4682568

Kiera White said...

Hi, I can't remember which email I used to sign up, I don't know my username or password, is there any way I can log in?

UCAS said...

Hi Kiera White. If you're not able to use to forgotten login link then it would be best to give us a quick call http://ow.ly/3W14p

Darius Sivicki said...

I was about to look at my results on the tracker, however I was not given an password by email only the personal ID. What do I do? I tried Forgotten password or account locked? however I was not emailed yet in 2 days. Please help

UCAS said...

Hi Darius Sivicki. When your application has been submitted it can take up to 48 hours to receive your welcome email which will include your track login details. Only when you receive this will you be able to access track.

Itunu Peace said...

Hi, I was locked out of my accoun and I called the number that was presented to me. I haven't received a call back, I'm worried, cause I need to apply to the sixth form as soon as possible.

Anmol Baharani said...

Hi I am getting this error "You have exceeded the permitted number of attempts to pay by credit/debit card." How do I activate it.

Zoe Foster said...

Why isnt track recognising my email address? When I enter my email address it's saying it's invalid ?

UCAS said...

Hi Anmol Baharani. If your payment attempts are locked please call us directly so we can unlock this for you - Contact details for UCAS: http://ow.ly/3W14p

UCAS said...

Hi Zoe Foster. You can only use Track if your application has been submitted to us and you have received your Welcome email. If you are still having difficulties then call us directly for further assistance - Contact details for UCAS: http://ow.ly/3W14p

Shannon Murray said...

Hi i cant log into track and my password and ID are definitley right i have completed my application and i still cant log into track it said my details are wrong i have received my welcome email why cant i log in

UCAS said...

Hi Shannon Murray. Make sure you are using the personal ID number provided on your welcome email, this will sometimes be different to the one provided when you registered. Try the forgotten login link or call us directly for further assistance - Contact details for UCAS: http://ow.ly/3W14p

Elyza Donnelly said...

I recently had to reset my UCAS account password (as I forgot it) and was able to access it with my new password no problem. However, a day later I cant seem to be able to log in even though I know the username and password are correct as it was working just fine the night before. When trying to log in it comes up with "You're account has been locked etc." but I cannot understand why?

UCAS said...

Hi Elyza Donnelly. Your account will unlock every couple of hours, try the forgotten login link on the apply page, or alternatively call us directly for further assistance with this - 0371 468 0 468 or +44 330 333 0230 (if you're calling from outside the UK)

Rahimur Rahman said...

It doesn't let me.log in it says I am already logged in but I am not. What should I do please help.

UCAS said...

Hi Rahimur. Try the forgotten log in link or call us for further assistance with your log in details. Contact details for UCAS: http://ow.ly/3W14p

Sean Marshall said...

Hi. My login for UCAS Teacher Training is saying Access Denied. I only registered a few days ago, and I even acted as if I'd forgotten my password, in case I messed it up when registering. Is there a problem with the website at the moment?

Thanks.

Regards.

lucy said...

Hello, I have been trying to log in to my account but it says access denied you don't have permission to view this page, although my user name and password are correct, however initially I put my password wrong two times.I was going to pay and submit my application for teacher training 2017 entry. Please help.
Thank you
Best Regards
Mousumi

Skype Support said...

Nice Post!!
I am appreciating with you...Thank you for sharing your views with us. you can contact our toll free number +1-855-676-2448 for any issues regarding Skype We all know that Skype is one of the best free video calling software and being appreciated among all and also visit
@Skype Help Number
@Skype Helpline Number

@Skype Tech Support Number
@Skype Support Number
@Skype Help and Tech Support Number


Rc Towing said...

Informative blog, which clears all doubt related to the login process of application.

who to call when you get a flat in Lititz