Think carefully when you reply to your offers

Replying to your offers is a big decision and one you need to think about carefully. You could be spending at least the next three years of your life at whichever university you accept, so you should weigh up all the pros and cons before rushing a decision. Here are five important things to consider before replying…

1. Accept your favourite choice as your firm choice
Think carefully about which choice is your favourite - think back to which one wowed you at an open day and offers the course you’ve dreamed of. Take the same approach with your insurance choice, because if you don’t meet the conditions of your firm, but you do meet the conditions of your insurance, then that’s the uni you’ll be going to. Remember, you can’t choose between your firm and insurance when you get your results.

2. Once you accept a place, you’ve entered a contract with that university
When you accept an offer you’re entering a contract – the university agrees to accept you if you meet their conditions (if there are any) and you agree to attend the course. This is why you need to be happy with the choices you accept.

Sometimes a uni might state in the conditions of their offer that they’ll change it to unconditional as soon as you accept it as your firm choice, and they may also offer incentives such as guaranteed accommodation. Although this may sound reassuring, only make it your firm choice if it’s the course you really want to accept, because you’re making a commitment to the university.

3. If you accept an unconditional offer, even if you don’t have your exam results yet, you won’t have an insurance choice
Some universities will make unconditional offers to applicants even before they have their exam results. Amongst other things, accepting an unconditional offer means you won’t have an insurance choice. Find out what else you should consider if you’re accepting an offer like this in our blog post ‘Accepting an unconditional offer’.

4. Read the conditions of your offer carefully
Before you reply to a conditional offer, make sure you have a clear understanding of what the university requires from you. If uncertain about anything, get in touch with the university and ask them to clarify the conditions.

5. Talk through your decision 
If you’re trying to decide which offers to accept, speak to your tutors and careers advisers. It’s good to speak to family and friends as they can offer alternative perspectives you might not have considered. Check out blogs from current students too, as they share what it’s really like to be part of their student community.    

If you need some help replying to your offers then head on over to our website or ask our friendly advisers on Facebook and Twitter.

Replying to offers - your questions answered

We’re approaching the time of year when lots of you will be replying to your offers. For some, this
can be a tough decision and a nerve-wracking experience. We’ll try to put your mind at ease by answering some of the top questions we get asked at this important time of year:

1. I’m in Track but I don’t have an option to reply to my offers. What’s going on?

This is usually because you haven’t had a decision from all of your choices yet. However, if you’re ready to reply and don’t want to wait for the other choices to make a decision, you can choose to cancel them. To do this, click on 'view' for each outstanding choice and then you’ll have the option to 'permanently withdraw from this choice.' Once you’ve done this, the ‘reply to offers’ button will be available in the ‘Your choices’ section of Track.  

If you’ve been offered an interview, you’ll need to decline it first and then cancel the choice before you can reply to your offers. If it's an interview you've already accepted, you'll need to call us so we can help you.

2. What do ‘firm’ and ‘insurance’ mean?

Firm: this is your first choice – the place you most want to go to. If you accept a conditional offer and meet the conditions, you’ll have a confirmed place here.

Insurance: this is the choice you’d want if you didn't meet the conditions of your firm choice. If this is a conditional offer, you’d need to meet the conditions for your place to be confirmed.

3. Can I reply to more than two offers?

You can accept a maximum of two choices – one firm and one insurance. You can only have an insurance choice if your firm choice is a conditional offer. If you accept an unconditional offer as your firm choice then the place is guaranteed, so you cannot have an insurance choice.

4. Do you have to reply to all your offers at the same time?

Yes, you have to reply to all your offers at the same time. But that doesn’t mean you need to rush to make a decision as soon as you’re in a position to reply. As long as you reply before the deadline date then your replies will be recorded. That said, it’s not a good idea to wait until the last minute on your reply deadline day – so do give yourself enough time to reply carefully. 

5. I've made a mistake with my replies. Can I change them?

You may change your replies once within seven days of initially making them. To do this, give us a quick call with your Personal ID and one of your advisers will be able to help.

6. When do I need to reply?

Once you’ve had decisions back from all your choices, you’ll be given a date in Track by which you need to reply. This handy little table will also give you an idea of when you need to reply…

Last decision by	Your reply date is
31 March 2015	6 May 2015
7 May 2015	4 June 2015
4 June 2015	25 June 2015
16 July 2015	23 July 2015

As soon as you’ve replied it’s worth double-checking the information in Track to make sure everything is as you intended. If you notice anything that doesn’t seem quite right after you’ve replied then give us a call as soon as possible so we can look into it for you.

Our step-by-step video guide also shows you how to reply to your offers in Track. 

If you have any other questions about replying, get in touch with our advisers on Facebook or Twitter.

Replying to offers: give yourself enough time

You’ve waited anxiously for your university choices to make their decisions. You’ve logged in to Track to check thousands of times and now you’ve finally received all your offers. You’re probably thinking “What a relief, the wait is over!” but don’t relax just yet, as once you get to this stage there’s a big decision to make: which offers will you accept?

Know your reply deadline
Although you might still be weighing up your different offers, there’s one thing that’s certain, and that’s the deadline you need to reply by. If you’re wondering when it is, it all depends on when you received the universities’ decisions. The first deadline is 7 May, which is for those who received all decisions by 31 March, but Track will display the right deadline for you so make sure you check.

Reply sooner rather than later
Whether you’re one of the people whose deadline is 7 May or not, once you’ve had decisions from all of your choices then it’s a good idea to reply to your offers sooner rather than later. That’s not to say you should rush your replies though – it’s really important to think carefully until you know which you’d like to make your firm and insurance choices. But once you’ve made your decision it’s best not to wait until the last minute.

You might think you’ve got plenty of time but don’t let the reply deadline creep up on you. The unavoidable truth is that if you leave it until deadline day to reply to your offers in Track, you’ll be feeling the pressure – even panicking. When you’re rushing it’s more likely that you’ll make a mistake, which could mean selecting the wrong replies. Just imagine – you’ve spent months perfecting your application and working towards meeting the conditions of your dream offer and you accidently select ‘decline’ instead of ‘firm’!

Now that’s not to say this doesn’t happen to even the most prepared applicants. You may be able to change your replies within seven days of making them – if you call us then we'll be able to let you know if this is possible.

Avoid unnecessary stress
If you miss the reply deadline altogether you’ll end up lumbered with unnecessary stress, as the offers you received will be automatically declined. We call it ‘declined by default’ and if you find yourself in this situation you should contact our customer service advisers straight away – they’ll be able to accept your chosen offers, but only if you get in touch within seven days.

So the most important piece of advice is to give yourself enough time to reply before the deadline. Here are just some of the benefits of replying in good time:

1. You’ll get peace of mind –  your replies will be done and dusted and out of the way, so you can begin enjoying your summer
2. You’ll avoid last minute problems – you’ll have the chance to ask for help from your teachers and UCAS, should you need it. 
3. You’ll be able to make plans – universities and colleges will often wait until you’ve replied before they let you apply for accommodation. 

For help replying to your offers, take a look at our post Replying to university offers: the big questions or watch our video guide.

University offers: what are you waiting for?

Getting your university application into UCAS can seem like a bit of a whirlwind. From pretty much the first moment you pass through the doors of your school/college in September, you get constant reminders to crack on with your application, research your choices, draft your personal statement, redraft your personal statement, meet your tutor to discuss the redraft of your personal statement, redraft it again  - the list can seem endless. Then once you've finally had it signed off by your school and they send it on to UCAS... almost a deafening silence. Apart from your UCAS Welcome pack and a trickle of confirmation emails from universities, nothing much happens at all.

This wait for offers can be an anxious one for many. This is heightened when you can see others getting offers when you're not. The process can sometimes be perceived to move at glacial speed and it's hard to see why it's taking so long to either say 'yes' or 'no'.

To help shed some light on how the process works once your application's with a university, why it might take some time to hear back and why others getting offers before you isn't necessarily something to be worried about, our guest blogger Richard Emborg, Director of Student Recruitment & Admissions at Durham University tells us what goes on behind the scenes:

Richard Emborg

The right decision versus the quick decision

Once you’ve submitted your UCAS application you’ll naturally be anxious about when you’ll hear a decision on your choices. For some of your choices you might hear quite soon after you apply. One university prides itself on making decisions on some applications within an hour! You might not hear from others for some weeks or possibly months, depending on the date when you applied.  No university or college will intentionally make you wait for a decision longer than is necessary but all will prioritise making the right decision over a fast decision. The right decision is one where offers go to the strongest applicants who are most suitable for the programme of study from amongst those who apply by the application deadline.

Although there are no guarantees over when you will hear a decision from a particular university or college, UCAS does set a deadline that if you apply by the 15 January deadline you should hear by 31 March and will definitely hear by 9 May. So you can be sure of that much.

Why it can take some time to hear back

There are a number of reasons that affect how quickly decisions are reached on applications. These include:

• When is the deadline for applications?
• How many applications are received?
• How competitive is entry to the course?
• Is more than the UCAS application considered when making a decision; such as interviews, admissions tests or the assessment of portfolios or written pieces of work?
• Who makes the admissions decisions: an academic member of staff or an administrator?
• Does the university or college adopt a gathered field approach? This is where all or some of the decisions on applications are delayed until all on-time applications have been received and assessed. Sometimes this might also be necessary to manage numbers of undergraduate students to student number controls set externally on universities and colleges.

Typically decisions might take longer for one or more choices if one or more the following are true:

• If some of your choices are to courses with a 15 October closing date and some are to courses with a 15 January closing date.
• If there are more suitably qualified applications than there are offers available.
• If interviews, admissions tests, or assessments of portfolios or pieces of written work are required.
• If admissions decisions are made by an academic member of staff who also has teaching and/or research duties.
• If the university or college adopts a gathered field approach to making decisions or processing them to UCAS.

The waiting game

No news can be good news

Some universities and colleges will contact you when they receive your application and/or during the period that they are making a decision, to inform you on the progress of the application. Others might provide a portal for you to check yourself. Whether you receive any contact or not, the main thing to remember is keep calm and bear in mind that not hearing quickly might be a good thing.  It might be because the university or college is considering your application very carefully and seriously considering making you an offer. No news can be good news. Remember that offers can be issued throughout the admissions cycle up to any decision deadline. There’s little you can do while you wait except ensure you satisfy any requests from your university or college choices. Better to concentrate on studying hard on any qualifications you are currently taking.

Here at Durham we have a reputation for taking longer than many other universities in making our decisions. Our average time for informing an applicant of our decision is actually within three months from when we receive an application, but some applicants might have to wait longer. The reasons for this are primarily the competition for places on our programmes and, for applicants applying for Medicine, Primary Teaching or our Foundation Programmes, a requirement that applicants are interviewed before an offer is issued.

The journey your application makes

There are full details of our process on our website. In summary, your application is initially processed in the Student Recruitment and Admissions Office (SRAO), where we ensure that it is complete. Then it is passed to our academic departments where an academic admissions selector (and sometimes more than one) assesses your application and makes a decision. It is here that an interview might be held or admissions test results considered. If you apply for a joint honours degree both academic departments will assess your application. For international students our International Office makes the decisions, applying selection criteria defined by our academic departments. The decision on each application is passed to SRAO and we process it to UCAS. We then pass applications successful in receiving an offer to our colleges to be allocated amongst them. Once a college is allocated, that college will contact the applicant informing them of this.

Whilst this process might seem quite simple, with around 25,000 high quality undergraduate applications it involves hundreds of staff, some really detailed thought and consideration and lots of hard work from a team dedicated to giving applicants as good an experience as possible. Making the right admissions decisions really matters to us!

Will there still be places available by 15 January?

Students sometimes express concerns that if they apply nearer to the January deadline than to September that there will be no offers left. That’s not the case at Durham. We are committed to the principle of equal consideration so that we can make our offers to the very strongest applicants. We proactively spread our offers between October and March to best ensure that there are enough offers left for later applicants. Like all other universities and colleges we also recognise that not every offer will end up in a registered student and so we make more offers than we have places available.

One final thing: when you’ve received decisions from your choices do think carefully about your replies to any offers. Don’t rush the decision and make sure its right for you.  Oh, and if you apply to Durham, good luck in your application; we’ll be giving it a lot of care and attention.

That awkward moment when you get a text message (or two!) from UCAS...

If you made your UCAS application by 15 January and you received decisions from all your university choices by 31 March then the chances are we will have texted you yesterday. In fact you will have been one of over 100,400 applicants to have been sent a text to remind you that your deadline to reply is on 9 May.

So, why did we do it?

The main reason, obviously enough, was to make sure you didn't miss the deadline for replying. Missing the deadline for replying can be stressful for those it affects as it means that your replies are automatically made for you and you decline any offers you had. You have a period of 7 days in which to get this sorted but this involves you having to call UCAS to change your replies to get it all rectified. This means more work for you and more work for UCAS.

Here are some numbers to crunch regarding contacts received (basically telephone calls, social media queries and emails) by our Contact Centre regarding the May reply deadline last year which should show what I mean:

• Contacts received in the 7 days before the May deadline asking to change replies: 1228
• Contacts received in the 7 days after the May deadline asking to change replies: 5083
• Increase in queries asking to change replies: 414%

So, from your point of view, if you can reply by the deadline then you're saved the stress of seeing your offers getting declined. You're also saved the hassle and cost of having to call us up to get it all corrected. Also, if you miss your 7 day window to correct it, it's then in the universities' hands as to whether they allow you to accept their offers.

From our point of view, it would massively reduce the amount of people contacting us to change their replies if the deadline was kept to. This would then mean that more advisers are available to answer other queries across our various channels. Everyone wins!

The final burning question that some of you will have is why you received more than one text reminding you! The answer, like with most of these things, was a 'technical glitch' which duplicated some texts. A big apology to anyone who did get more than one text - it definitely wasn't our intention to appear over-eager! Hopefully though, our reasons for sending it may now be a bit clearer.