Wednesday, 17 October 2012

GTTR Apply 2013 - an update

Further to the issues we have experienced with GTTR Apply, here is an update on the current situation. We really appreciate your patience with this and are sorry for the inconvenience: 

Following technical issues experienced shortly after the original launch last Wednesday, GTTR Apply 2013 was taken offline whilst we carried out essential maintenance. Our technical team implemented a number of fixes which were successfully tested, in both test and live environments. Testing confirmed that GTTR Apply 2013 was performing as we would expect and it was agreed that we would reopen the application system, which we then made available on Tuesday 16 October at 17:45 (UK time).

Shortly after reopening GTTR Apply 2013, a different technical issue was experienced that made it very difficult – and sometimes impossible – for people to log in. When they did manage to get into it, the connection was often terminated partway through their application. We took GTTR Apply 2013 offline because it makes it easier to resolve the technical issues, and also because it makes the application process fairer if we do it this way.

Initial analysis of this issue has found that it is not related to the number of users at any one time.

Our technical experts have been working 24/7 on this problem, which has now been escalated to experts from the suppliers. They are working hard to diagnose the issues and propose solutions, so it will take time for us to fully understand the root cause and implement a suitable fix. It will then require a minimum of a day to test thoroughly.

We will keep you updated here and on the GTTR website.

Philip Blaker, Head of Admissions

No comments: