When you go to the Apply page at www.ucas.com, there are four different types of application you can log into – UCAS undergraduate, UCAS Teacher Training, CUKAS Performing arts and UCAS postgraduate. Make sure you click on the correct option for the type of course you’re applying for. If for example, you’ve started an application for postgrad teacher training, you won’t be able to log in and complete it through the UCAS undergraduate page.
2. You’ve entered the wrong username and/or password
If you’ve forgotten your username and/or password, click on the 'forgotten login' link to retrieve them. This will send two emails to the address you gave when you registered – one containing your username and the other your password. Remember, your login details are case sensitive so you must type them exactly as they appear in the emails.
If you haven’t verified your email address yet then your email address won’t be recognised – in this situation you’ll need to call us so an adviser can give you your login details after some security checks.
3. You’re locked out after too many invalid attempts
If this is the case you’ll need to call us so we can unlock your account after some security checks.
4. You’re trying to log into Track by mistake
To log in to complete your application, you have to go to the ‘Apply’ login page and not the ‘Track your application’ page. You’ll know if you’ve gone to Track by mistake because you’ll be asked to enter a Personal ID instead of a username.
5. You haven’t registered to apply for courses this year
If you’ve applied in a previous year and decided to reapply for courses for another year, you must register again. The username and password you had when you applied before won’t be valid this year.
For more help with logging into your application, check out our 'Problems logging in' playlist on YouTube
41 comments:
Why isn't the customer service line active? It was meant to be open until 8pm tonight.
N x
will i need to use a new email address as well?
I have all the correct log in's - it's worked before and now its saying "Error
Track has encountered an error. Please contact UCAS"
Hi Adventuresofadwarf. Our Track maintenance took longer than expected this morning, track is now up and running as normal. Sorry for any inconvenience caused.
I've applied for a UCAS account and tried to log in...it keeps telling me that my details are wrong and I can't log in...
I have tried to log in but it keeps saing that the information is wrong.The details are definetly wright
Hi Calin. Make sure you are using apply and not track if you are still filling in your application. Try the login reminder service or alternatively give us a quick call for further assistance, you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)
Hi The Stranger. Make sure you use apply and not track to login if you are still filling in your application. Try the login reminder service or give us a quick call for further assitance with this - you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)
Hi there I am trying to get into my account but cant remember my username. I cant retrieve it as my email is attached to another account (I changed my surname and forgot I signed up a while ago.). Tried to guess for hours with no luck. Best course of action?
Hi Josh. Make sure you use apply and not track if you are still filling in your application, try the login reminder service or call us directly for further assistance, you should call us on 0371 468 0 468 or +44 330 333 0230 (if your calling from outside the UK)
We signed up and got a user name and an email with a security code but there is no place on the site to put in that code and hence the login is inactive. Help!
Hi Eileen. You need to enter the email verification code on the welcome page of your application form. You need to login using the username generated and password you created during registration. If you are unsure of the password try the 'forgotten login' link on the apply login page.
im locked out of my ucas progress account and have to wait till tomorrow to consult a teacher. I am very worried that all my information such as my personal statemenet will be lost and ill have to start again as i was ready to start applying. will all my data be lost?
Hi umaymah9870. If you need assistance with this then you just need to contact the Ucas Progress team on 0871 4682568
Hi, I can't remember which email I used to sign up, I don't know my username or password, is there any way I can log in?
Hi Kiera White. If you're not able to use to forgotten login link then it would be best to give us a quick call http://ow.ly/3W14p
I was about to look at my results on the tracker, however I was not given an password by email only the personal ID. What do I do? I tried Forgotten password or account locked? however I was not emailed yet in 2 days. Please help
Hi Darius Sivicki. When your application has been submitted it can take up to 48 hours to receive your welcome email which will include your track login details. Only when you receive this will you be able to access track.
Hi, I was locked out of my accoun and I called the number that was presented to me. I haven't received a call back, I'm worried, cause I need to apply to the sixth form as soon as possible.
Hi I am getting this error "You have exceeded the permitted number of attempts to pay by credit/debit card." How do I activate it.
Why isnt track recognising my email address? When I enter my email address it's saying it's invalid ?
Hi Anmol Baharani. If your payment attempts are locked please call us directly so we can unlock this for you - Contact details for UCAS: http://ow.ly/3W14p
Hi Zoe Foster. You can only use Track if your application has been submitted to us and you have received your Welcome email. If you are still having difficulties then call us directly for further assistance - Contact details for UCAS: http://ow.ly/3W14p
Hi i cant log into track and my password and ID are definitley right i have completed my application and i still cant log into track it said my details are wrong i have received my welcome email why cant i log in
Hi Shannon Murray. Make sure you are using the personal ID number provided on your welcome email, this will sometimes be different to the one provided when you registered. Try the forgotten login link or call us directly for further assistance - Contact details for UCAS: http://ow.ly/3W14p
I recently had to reset my UCAS account password (as I forgot it) and was able to access it with my new password no problem. However, a day later I cant seem to be able to log in even though I know the username and password are correct as it was working just fine the night before. When trying to log in it comes up with "You're account has been locked etc." but I cannot understand why?
Hi Elyza Donnelly. Your account will unlock every couple of hours, try the forgotten login link on the apply page, or alternatively call us directly for further assistance with this - 0371 468 0 468 or +44 330 333 0230 (if you're calling from outside the UK)
It doesn't let me.log in it says I am already logged in but I am not. What should I do please help.
Hi Rahimur. Try the forgotten log in link or call us for further assistance with your log in details. Contact details for UCAS: http://ow.ly/3W14p
Hello, I have been trying to log in to my account but it says access denied you don't have permission to view this page, although my user name and password are correct, however initially I put my password wrong two times.I was going to pay and submit my application for teacher training 2017 entry. Please help.
Thank you
Best Regards
Mousumi
Nice Post!!
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Informative blog, which clears all doubt related to the login process of application.
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Thanks, for sharing the blog post here it was really very helpful and will be very helpful for other people as well.
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Hi .
All my details are correct . I have submitted an application , so I am trying to log into track . And this is what appears on screen - Error
Track has encountered an error. Please contact UCAS. I have contacted UCAS and was advised to use another browser which I have done , but same results . Please help !
Thanks Ian.
thanks for update us....good job
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Hi,
I am trying to find UCAS log on for 2018. I can't find the link anywhere as I want to get my details off it.
Is there anyway to do this?
Thanks
Hi, I cannot log in and i’m not receiving an email to request to change my password- its not anywhere in any folders. I’m trying to log in now in case I decide to go to university
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